Palautuskäytäntö

At Swaphie, we want you to feel completely at ease with every purchase.
If for any reason your order does not meet your expectations, we’re here to help.

Returns

You may return any item within 14 days of delivery.
To be eligible for a return, the item must be:

• Unused, unwashed, and in its original condition.

• Returned in the original packaging, including tags or protective wrapping.

To start a return, please contact our team at contact@swaphie.com with your order number and reason for return.
Once your request is approved, we will provide detailed instructions for sending the item back to us.

Please note that return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

Refunds

After we receive and inspect your return, you will be notified via email.
If approved, your refund will be processed automatically to your original method of payment within 5–10 business days.
Processing time may vary depending on your payment provider.

Exchanges

We currently do not offer direct exchanges.
If you wish to receive another item, please return the original product for a refund and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at contact@swaphie.com.
We will promptly arrange a replacement or full refund at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, certain products — such as candles, diffusers, or opened textiles — cannot be returned unless defective.

Need Help?

Our team is here to support you.
For any questions regarding returns or refunds, please reach out to contact@swaphie.com — we’ll be happy to assist.