Shipping policy

At Swaphie, we aim to deliver your order safely and efficiently, while maintaining the calm and care that define our brand.

1. Processing Time

All orders are carefully prepared and dispatched within 1–3 business days after payment confirmation.
Once shipped, you will receive a confirmation email with your tracking details.

2. Shipping Regions

We currently ship across Europe, including EU member countries and selected nearby regions.
If your location is not listed at checkout, please contact our team at contact@swaphie.com — we’ll do our best to assist.

3. Delivery Times

Estimated delivery times after dispatch:

Portugal & Spain: 2–5 business days
Rest of Europe: 5–10 business days

Please note that delivery times may vary depending on your location and local postal services.

4. Free Shipping

We are pleased to offer Free Shipping on all orders within Europe — no minimum purchase required.
This applies automatically at checkout.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email.
You can use this link to follow your parcel’s journey until it reaches your home.

6. Delays or Delivery Issues

While we always aim to deliver on time, unexpected delays may occur due to customs procedures, weather conditions, or courier issues.
If your order appears delayed, please contact us at contact@swaphie.com — our support team will be happy to help.

7. Damaged Packages

If your package arrives visibly damaged, please refuse delivery or contact us within 48 hours of receiving it.
We will arrange a replacement or refund once the issue is confirmed.